FAQ about Bathtek Steam Showers, Whirlpool Baths and Shower Enclosures

Your units come with a 1 year ‘Return to Base Warranty’, what does this mean?
We are a supply only company and do not operate a fitting service for our units. If a fault develops with your unit within the first 28 days of your plumber installing that is not a fault of the way it was installed, we will cover any reasonable cost (upon receipt of Installation Completion Certificate) for your plumber to come back to you and rectify the problem. If any other fault occurs past the 28 days, we operate a no quibble warranty system where we will send any required replacement parts to you on a next day delivery service where possible, completely free of charge for a period of 1 year from the date of purchase. (Please retain your original invoice number to validate this and your Installation Completion Certificate).

What is the delivery time for your units?
Most of our Bathtek Products are held in stock right here in our Harrogate Showroom and Warehouse. We aim to deliver within 48 hours direct to your door with a palletized distribution company. If we do not have the unit you wish to purchase in stock or you require a special order to be placed for you, the unit will take approximately 4 to 6 weeks to arrive with you and you will be kept informed of your expected delivery time throughout this period as we receive updates from our transport company.

Why should I buy from Bathtek? I have seen similar units cheaper elsewhere.
Bathtek is a family run company and has been trading successfully for the past 4 years. In this time, we have grown and grown and now have a dedicated number of staff working for us to provide you, the customer, with the highest level of customer service and after sales support. We are well known for our outstanding customer service and are held in high regard by a vast number of satisfied clients. We also supply directly to a number of large retail and trade outlets, so have a solid financial standing and will most certainly not be disappearing overnight like some other ‘fly by night cowboys’ that operate similar companies on a ‘part time basis’.
We have sole UK rights on the range of showers we supply, so chances are, if you’re not buying from ourselves directly, you may well be buying a unit we have supplied to another outlet or tradesman. We tested a number of different steam shower suppliers to find the best and most reliable manufacturer, and we have stuck to our current supplier for over 3 years now and have never looked back. We would not sell a product to you that we are not confident in and could rest our own reputation on. So be rest assured that you are not buying cheap second rate units at a matching price. You will receive a high spec, well manufactured unit, at a fair price due to the level of stock we bring in, simple as that.
So why buy Bathtek?
Its simple, speak to ANY one of our team, ask ANY question, research our feedback and genuine testimonials, visit our showroom and visit our website, and then you will see why Bathtek comes out top, time after time after time.

How does my delivery arrive?
Your delivery (if over 30kg, ie Whirlpool baths, Steam Shower cabins, shower cubicles and some larger parts) will be delivered on a pallet. It is important that you check and inform us of any weight restrictions that my mean a large lorry (over 7.5 tons) cannot get you property. This also includes, long driveways. If you fail to mention any delivery restriction and the delivery cannot be made, there will be a re-delivery charge.
The delivery driver is only able to take the delivery to your doorstep (or as close as he can get to that point).
Smaller items and parts are sent either via post or courier. It is standard practice to send items up to a value of approximately £3.00 by post and larger items by courier.

How do I connect the Telephone Answer Function?
The cable MUST go to the MASTER socket of the house. If you remove the face plate of the socket, you should see a small yellow transistor which will power the Telephone Answer Function within the shower. We suggest using a RJ11 Modem Cable to extend from the shower to the house phone socket.

What Pressure is required to operate your steam units?
The unit requires between 1 and 3 bar of pressure to operate at a satisfactory pressure. Please note that Bathtek Steam Cabins require a flow rate of at least 7.5 litres per minute. The water supply to the unit must also be balanced.

I have a Gravity Fed Hot Water System, will this work the unit?
No, Gravity fed hot water is not at sufficient pressure. The units operate best between 1 and 3 bar worth of pressure. We recommend a Salamander Twin Impeller Pump to be used so that the hot and cold water are sent to the system at the same pressure.

I have a Combi Boiler, will this be ok?
Yes, most Combi Boilers will push out 1- 3 bar of the required pressure, but if you are using mains pressure cold water to the system, you must have a Pressure Reducing Valve (PRV) fitted so that the pressure of the cold water can be throttled down to match the Hot Water Pressure.

I am using a Pump to increase my water pressure is that ok?
Yes, however you may find that the pump starts and stops when in operation and the flow; especially from the back jets is not acceptable, if this is the case then you need to remove the non-return valves (NRV’s) These are located in the diverter assembly. Follow the hoses that are the Hot and Cold water feeds into the unit, where they join into the divertor, unfasten them and then look into the divertor, there you will see the NRV, they are typically black or white in colour.

My Plumber has never fitted one of these before, what assistance can he have?
All of our units come with both manufacturer’s instructions and a set of our own instructions, and of course our FAQ sheet. We have a technical helpline with staff available to guide your plumber through each step of the installation should the above not be sufficient.

How do the electrics work and what is required?
The Steam units require a 13 amp fused spur if the socket is located in the bathroom or a standard 13 amp house socket if you are running the flex out of the bathroom into another room. The Whirlpool Combi Units require 2 sockets as above. The sockets must have their own separate RCD to isolate the unit if required, but the flex supplied with the unit has an inline trip defence system integrated within it also. The power is converted within the unit to operate the lighting and radio etc to a safe 12 volts.

Your units have an Extractor Fan, why is this and what is required in my bathroom?
Naturally, a steam unit creates a lot of moisture. The extractor fan fitted to the unit will kick in for 60 seconds after the unit is turned off. This extracts the steam from the unit after use. We suggest 100mm flexible ducting which sits over the fan assembly on the unit. If you already have an extractor fan in situ, as long as the unit is located near this, this should also suffice.

How do I clean the unit?
The units have a fitted Ozoniser. When this Ozoniser is running all other ancillaries will cease to operate such as the radio etc. The Ozoniser extracts all impurities from the steam. We suggest closing the doors on the unit, turning on the Ozoniser, and running the unit for 10 to 20 minutes a week. This will clean the unit and prevent any mould build up. We also recommend wiping down the unit with a mild soap solution once or twice a month. Since the unit has joins between panels, care must be taken to attend to areas that may house a build up of dirt. Applying a suitable bead of sealant on the inside joins when building the cabin will minimise such areas of build up. Cleaning the cabin or whirlpool is best done with a solution recommended for acrylic surfaces and glass cleaner on glass surfaces (non abrasive, non acidic etc). If your unit has a Whirlpool, then is is recommended that you clean the whirlpool system frequently using a suitable solution, such as those sold by www.pure-spa.co.uk.

There are 3 chrome knobs on the control panel, what do they all do?
All our units come with 3 control knobs located on the control panel to operate the ‘water’ functions in the unit. The top control is a divertor valve, turning this will divert the water to the various functions in the shower such as the foot massage unit, the hydro massage jets, the monsoon shower head and the personal hand shower and on the whirlpool bath units, there is a 5th setting which fills the bathtub. (Please note, the unit divertor only operates one function at a time.) The middle control knob operates the pressure of the water, and the lower control knob is the thermostatically controlled valve which has a safety switch that stops it at 38 degrees. If the knob is depressed, the unit can be set higher than 38 degrees if required.

Do the units come with all the necessary piping?
Yes, the units have all the piping included. They have a flexible waste pipe located underneath the tub which must have an ‘inline trap’ fitted to it by your plumber, and he must also use a ‘McAlpine ST28M’ reducing connector to connect it to your current household waste pipe. The pipes to supply the various ancillaries on the unit are all connected to the back of the 3 way valve in the central control panel and not to the tub. These should all be labeled as to which ancillary they should be connected to such as the foot massage, hand shower, steam generator etc, and are all supplied with necessary 15mm connectors with washers in situ.

My Divertor valve is labeled incorrectly, when I turn it to the diagram on the plate, it operates a different function?
This is not a very common issue, but is easily resolved. Unfortunately, the pipes on the divertor valve can very infrequently get mixed up at our manufacturers. To resolve this issue, just swap the pipes at the valve end of the connection which are secured with a standard 15 mm connection and this will solve the problem.

How do I wire in the LED lights, as I have three sets and only 1 connector?
The LED lights are all low voltage. The shower has 2 lighting circuits, one for the ceiling lights, and one for the low voltage LED side lights. The wires simply twine together and go into the same connector, simple as that!

Can I use the smelling oils and bars that I have heard of with the steam function?
Yes of course! The steam outlet has a cap fitted to it. Simply remove this and you will find a gauze style plate for the bar/oils to sit into to give the steam any fragrance you wish.

I cannot get the glass side panels to fit into the curved frame; the glass seems to be too tall?
This is a common phone call we receive. The glass panel is factory cut, so will always fit, it’s just that it is a tight fit on purpose to seal the unit. To fit the glass side panels, simply loosen the screws at the top and the bottom of the vertical framework that hold it to the curved front rails, and this will give you the freedom to fit the glass into the vertical upright, then once you have done this, tighten up the screws to nip the curved rail back into position.

The doors are too short and I cannot get the runners into position?
This is also a common question. We have found that the doors are easier to fit if you only put the top cam runners on first at their lowest position and hang them in place, then place the bottom cams in the runners on the bottom curved rail, and slide the door over and connect the cam runner bolts on once you have the holes in the doors lined up with them. If they still aren’t close enough, check that the shower is level, as the frame could be twisted if it isn’t. Also check that the grey end caps on the two central vertical uprights are fitted correctly as they will force the curved rail upwards if not.

The Grey end caps for the central uprights are a very tight fit, what can I do to help fit them?
Place the end caps in boiling water to soften them. These are quite fragile and can be bent very easily, so we always suggest taking care when fitting these to prevent any stress marks occurring in the plastic which will effect the look of your unit when finished.

I cannot get the vertical uprights on the curved rail to fit now that I have built up the framework?
From inside the cabin, you will see there are curved sealing strips screwed to the centre of the curved rail. Remove these, and you will be able to fit the uprights in at an angle, and then slide them into place to meet the fixed side glass panels.

There are a number of loose seals in the box, what are they all for?
The seals that are 1 inch wide with a lip running down one edge of them and holes located along its length are to be used between the central control panel and the back panels. The U shaped seals with gripping edges are to be used on the long sides of the fixed glass panels. (The thicker seals are to go on the side that meets the aluminum frame upright, and the thinner seal to be used for the side of the glass that meets the central uprights.) We suggest using washing up liquid on these to help slide the glass panel into position in the aluminum upright. The hard plastic seals are to be fitted to the trailing edge of the doors to create a seal from the door to the fixed glass panel when closed, and the magnetic strips are used to seal the doors when closed. (Check that these are on the right way round so that they join together instead of repelling each other.)

Where do I seal the unit once it has been built?
We recommend sealing with a bead of clear silicone where the central control panel meets the back boards, and where the back boards meet the tub, but to leave the drainage channel clear for any moisture build up on the outside of the tub. Finally, run a bead on the outside of the aluminum curved rail where it meets the tub, once again, leaving the drain chutes clear.

I can only get cold water from my shower, even when I turn the temperature up to full?
It is imperative that the pressure between hot and cold feeds going to the thermostat on the unit are balanced, if they are not, it will cause the thermostat to malfunction, check that there are no kinks in any of the pipework due to the way the unit is packaged, and if all of this is fine, call our technical line to arrange a replacement thermostat to be sent to you.
Removing a Thermostatic Core and identifying which type you need. (PDF 413kb)

What is the difference between the Regular and Deluxe models?
The deluxe model and regular model (for example 8004A and 8004A Deluxe) differ in that the control panel on the deluxe model is back lit and is touch screen.

The units you sell seem to have a lot of great features, but are they all included in the price?
Yes, there are no hidden extras or accessories needed. All you need to do is provide cables to the connectors on the unit for the telephone, power, water, waste and TV if fitted.

Will the tub support my weight?
The tub/bases in our units are all supported by a steel frame, this means that unlike some other products on the market they will not bend and give when you stand in them.

Using Sky and Amplified aerials
Aerial outputs from Sky and Amplified/Booster boxes can cause problems with the TV of the steam shower cabins. This is due to the fact that the signal sent is often accompanied by a voltage of about 5volts which interferes with the 12v that the steam shower uses. We therefore recommend using only a standard unamplified rooftop aerial.

Why should I buy from Bathtek?

Why should I buy from Bathtek? I have seen similar units cheaper elsewhere.

Bathtek is a family run company and has been trading successfully for the past 4 years. In that time, the Company has grown and grown and now have a dedicated number of staff working for to provide you, the customer, with the highest level of customer service and after sales support. Bathtek are well known for our outstanding customer service and are held in high regard by a vast number of satisfied clients. They also supply directly to a number of large retail and trade outlets, so have a solid financial standing and will most certainly not be disappearing overnight like some other ‘fly by night cowboys’ that operate similar companies on a ‘part time basis’.

Sole UK rights on the range of showers, so chances are, if you’re not buying from Bathtek directly, you may well be buying a unit supplied to another outlet or tradesman by them. Bathtek tested a number of different steam shower suppliers to find the best and most reliable manufacturer, and we have stuck to our current supplier for over 3 years now and have never looked back. They would not sell a product to you that we are not confident in and could rest their own reputation on. So be rest assured that you are not buying cheap second rate units at a matching price. You will receive a high spec, well manufactured unit, at a fair price due to the level of stock we bring in, simple as that.

There are occasionally people selling steam shower cabins and whirlpool baths on eBay, some are similar to ours and you may occasionally find one of the same models. If the product is one of our models, it is most likely that they have purchased it from another supplier in the far East, who has sold on to them via a third part. Since Bathtek have sole UK rights for the product we bring into the UK, this gives them something their rivals cannot; speaking daily to the manufactures and have input in the products and their development. Bathtek also have a massive spares department, meaning if you need ANY replacement parts, they come from stock, often within 24 hours - ask that of the people on eBay before you buy. Bathtek also have a massive warehouse with products in stock, and a showroom with working units.

So why buy Bathtek? Its simple, speak to ANY one of the team, ask ANY question, research their feedback and genuine testimonials, visit the showroom and visit the website, and then you will see why Bathtek comes out top, time after time after time.

The Bathtek Orlando just got better!

Bathtek Orlando Deluxe Steam Shower Cabin



The Orlando deluxe, builds on the popularity of the Orlando Classic, with all the same great features, but brings with it a touch screen control panel. The regular control panel is superb, but when you see the deluxe, you may be persuaded to go that little further. The Orlando Deluxe, still offers the same FM Radio and Auxilliary input for CD or MP3, just like the Classic, but now through a modern, stylish control pad.

The screen, as with all electrical parts in our steam showers are manufactured to offer a product that will offer a long and trouble free lifespan within your steam shower, constantly getting wet. The rating the industry uses is reffered to as the IP Rating. This means that a product is tested to withstand water (or dust etc) for a period of time under testing conditions. That rating indicates the extreme it can withstand. For more information on the IP ratings of all the Bathtek ranges electrical control panels, please contact Bathtek

The Stunning Orlando 900x900mm Steam Shower Cabin from Bathtek

The Orlando 900 Classic is our most popular steam shower cabin and for obvious reasons; the unit has all the features you could want in a shower cabin - huge 25cm monsoon rain top shower, hand shower and riser, back jets and of course powerful 3kw steam generator. The unit has roof light, and interior and exterior LED lights too. The back inside walls of the cabin are smoked glass and create a truly luxury feel against the crisp white base and metal frame.

The Bathtek Orlando Steam Shower cabin also has a built in FM Radio so you can enjoy your favourite radio station whilst you steam or shower and has phono connection to allow you to connect additional audio source such as CD or MP3 player.

• Remote Control
• 3kw Steam generator
• Electronic steam time & temperature control
• Thermostatic Shower Valve
• 10” Tropical Monsoon Top Shower
• 6 Hydro massage body jets
• Multi function hand shower
• Foot massage attachment
• Built-in FM radio with cd/mp3 input
• Extractor Fan
• Toiletries Shelf
• Low voltage ceiling lighting
• LED back lighting
• Built in seat
• Requires between 1-3 bar of water pressure.
• Ozone Sterilization (o3)

For more information on the Bathtek Steam Shower cabin, please click here to visit their website

Steam Showers, Whirlpool baths and Bathroom Furniture

Bathtek offers a variety of modern bathroom solutions designed to complement any home. We stock Shower Cabins, Whirlpool Baths, Showers & Towers, Steam Showers & Saunas, Outdoor Spas, Saunas, Shower Enclosures, Bathroom Suites & Bathroom Furniture of outstanding quality at discount prices. We obtain our products from carefully selected suppliers from around the globe to ensure that our customers receive the best value for money, service & after sales support available anywhere in the UK. All our products are delivered directly to your door by experienced couriers who specialise in the transportation of this type of product. Further information on our products can be obtained by clicking on one of the product links featured on these pages